Returns & Exchange

Returns Policy

We want you to be 100% happy with your purchase. If not simply send it back within 30 days of receiving the item and we will gladly exchange or refund it for you! Please note that returned items must be in its original box or packaging.

All you need to do is send them back and let us know your online order number:
Returns/Exchange ship to:

 

Mosmann Australia
PO Box 39
Alexandria, Sydney
NSW, Australia 1435

 

Goods on which a returns is not available

Mosmann Australia will not accept the return of items from the following categories under the returns policy under any circumstances:

Once your return is received and inspected by our warehouse (Usually around 72 hours of receipt) your refund/exchange will be processed and credit/s will be automatically applied to your original payment method within 7 days and you will get a confirmation email.

 

Returns / Return Shipping

The cost of return shipping will be the customer’s responsibility as well as its safe arrival to our warehouse for a refund or exchange. We recommend posting the item back with mail tracking, although rare sometimes item’s can go missing in transit. You will be notified by our warehouse staff when the goods have arrived.

Note that items returned which drop the original cart value below the free shipping threshold will be refunded less the ship cost that would have been charged initially.

Cancellations after ship out will need to be returned at the purchasers expense and must be received by our warehouse prior to any refunds. Original outbound shipping fees will also be deducted from the total refund amount.